RETURN AND REFUND POLICY

The Customer has a period of fourteen (14) days from the date of receipt of the purchased product to exercise their right of withdrawal, without giving any reason, in accordance with applicable EU and Luxembourg consumer protection law. If more than 14 days have passed since you received your order, we unfortunately cannot offer a refund under this right of withdrawal.

To exercise the right of withdrawal, the Customer must notify FLORI F. – ART & BOTANICS, before the expiry of this 14-day period, by email at
info@florif-artandbotanics.com, stating their full name, order number, and decision to withdraw. The Customer may, but is not required to, use the standard withdrawal form below.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging.

The following items cannot be returned:

●       Gift cards;

●       Personalized creations;

●       Custom-made or commissioned creations.

This right of withdrawal applies to all other items purchased on this website.  

The Customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the goods. Where such diminished value is identified — for example, damaged or deteriorated original packaging, or an item not returned in its original condition for reasons not attributable to our error — a proportionate deduction will be made from the refund; we will not refuse a refund outright on this basis alone.

Liability for Loss During Return Shipping

The Seller is not responsible for items lost or damaged during return shipping. Any claim relating to loss or damage during transit must be made directly by the Customer to the carrier used for the return shipment.

We recommend using a tracked shipping service and obtaining insurance appropriate to the value of the item.

Refunds (if applicable)

Once we receive the returned item, we will reimburse the Customer within fourteen (14) days, using the same payment method as the original transaction. We may inspect the returned item on receipt and apply the proportionate deduction described above where applicable; this inspection does not delay reimbursement beyond the 14-day period.

Late or Missing Refunds

If you have not yet received your refund, please first check your bank account again.

Then contact your credit card provider, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing period before a refund appears on your account.

If you have completed all of these steps and still have not received your refund, please contact us at: info@florif-artandbotanics.com.

Returns and Shipping

To return a product, please send it to:

FLORI F. – ART & BOTANICS
5 Rue Henri M. Schnadt
L-2530 Luxembourg
Luxembourg

Return shipping costs are the responsibility of the Customer, except where the item received was faulty or non-conforming.

Depending on your location, the time required for the returned product to reach us may vary.

If you are returning an item valued at more than €40, we strongly recommend using a tracked shipping service and/or purchasing shipping insurance. We cannot guarantee receipt of returned items.

If you have any comments or specific requests regarding your item after receiving it, please contact us by email at: info@florif-artandbotanics.com