SHIPPING POLICY

Processing Times

All orders are processed within 1 to 5 business days (excluding weekends and public holidays) after you receive your order confirmation email. 

Delivery times may vary significantly depending on the destination country and the type of product ordered. Therefore, we cannot guarantee a specific delivery date.

Standard delivery times generally range from 14 to 30 business days (excluding weekends and public holidays), in addition to the processing time above. 

The estimated delivery time for the item you are ordering is always stated on its product page, which takes precedence over this general estimate.

You will receive a further notification once your order has been shipped.

Shipping Destinations

We offer domestic shipping within Luxembourg and France.

We also offer international shipping to other member countries of the European Union, as well as to Monaco and Switzerland.

For destinations outside the European Union, Monaco and Switzerland, please contact us at info@florif-artandbotanics.com before ordering to check whether shipping can be arranged, along with the applicable cost and estimated delivery time.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes once the shipment reaches its destination country. FOGARASI - DE LANDSHEERE FLORI (FLORI F.) is not responsible for these charges if they apply. Any such duties or taxes are the sole responsibility of the customer.

How Can I Check the Status of My Order?

Once your order has been shipped, you will receive an email notification containing a tracking number that you can use to monitor the status of your shipment.

Please allow up to 48 hours for tracking information to become available.

If, after receiving your shipping confirmation email, you have not received your order within:

• 5 - 7  business days for France and Luxembourg; or

• 15 - 20 business days for other European Union member countries,

please contact us at info@florif-artandbotanics.com and provide your name and order number. We will investigate the matter for you.

Shipping to P.O. Boxes

We do not ship to P.O. Boxes.

Returns and Refunds

Please refer to our Return and Refund Policy for detailed information regarding returns, exchanges and refunds.

Contact

If you have any questions regarding shipping, please contact us at:

info@florif-artandbotanics.com