Refund policy

RETURN AND REFUND POLICY

The Customer has a period of fourteen (14) days from the date of receipt of the purchased product to exercise their right of withdrawal in accordance with applicable consumer protection legislation. If more than 14 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To exercise the right of withdrawal, the Customer must notify FLORI F. – ART & BOTANICS by email at info@florif-artandbotanics.com of their decision to withdraw from the purchase, stating their full name and order number.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging.

The following items cannot be returned:

  • Gift cards;

  • Personalized creations;

  • Custom-made or commissioned creations.

In certain cases, partial refunds may be granted at the sole discretion of the Seller (the Seller may decide to grant a partial refund even if the refund conditions are not fully met), including:

  • Any item whose original packaging is damaged or deteriorated;

  • Any item not in its original condition, damaged, or missing parts for reasons not attributable to our error;

  • Any item returned after the return deadline (subject to the Seller’s prior approval).

Liability for Loss During Return Shipping

The Seller is not responsible for items lost or damaged during return shipping. Any claim relating to loss or damage during transit must be made directly by the Customer to the carrier used for the return shipment.

We recommend using a tracked shipping service and obtaining insurance appropriate to the value of the item.

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email confirming receipt of the returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within fourteen (14) days.

Late or Missing Refunds (if applicable)

If you have not yet received your refund, please first check your bank account again.

Then contact your credit card provider, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing period before a refund appears on your account.

If you have completed all of these steps and still have not received your refund, please contact us at:

info@florif-artandbotanics.com

Sale or Promotional Items (if applicable)

Items purchased on sale or as part of a promotional offer are non-refundable.

Returns and Shipping

To return a product, please send it to:

FLORI F. – ART & BOTANICS
5 Rue Henri M. Schnadt
L-2530 Luxembourg
Luxembourg

Return shipping costs are the responsibility of the Customer.

Depending on your location, the time required for the returned product to reach us may vary.

If you are returning an item valued at more than €50, we strongly recommend using a tracked shipping service and/or purchasing shipping insurance. We cannot guarantee receipt of returned items.

If you have any comments or specific requests regarding your item after receiving it, please contact us by email at:

info@florif-artandbotanics.com